Why an order stopped · 07 / 11Your Amazon account
Your Amazon account needs attention
Something on the Amazon account doing the buying stopped the order:
- Signed out — often after a password change or a security check.
- A security check (“prove you’re human”) — we try again by ourselves shortly.
- A hold or lock Amazon put on the account.
- A different Amazon account was signed in.
- Your Amazon cart already had your own items in it — we never touch your shopping.
What to do
- Sign in to that Amazon account yourself and clear whatever Amazon asks for (password reset, identity check, cart).
- Reconnect the account on the Fulfillment page if it was signed out or the wrong one.
- Start the order again.
Nothing was bought on Amazon.